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FAQ

Frequently Asked Questions

Here are some of examples of frequently asked questions from our customers.

How do I place an order and make payment?

1. Get a quote easily using the online quote form
2. If you are happy to proceed please email any artwork you may have to sales@ncrprintonline.co.uk
3. Please include your full billing/delivery address in the email
4. We will email you an invoice to be paid by bank transfer

When will I receive my order?

After proof approval we aim to despatch all orders within 24 business hours

Orders or proof approval received after 12noon will be processed the following working day.

Where do we deliver free to?

All deliveries to UK Mainland are free excluding deliveries to Northern Ireland, Isle of Wight, Isle of Man & Scottish Highlands and Islands.

Where do I send my artwork?

Please email all artwork to: design@ncrprintonline.co.uk

Can I cancel my order?

Yes, as long as it is prior to proof approval, once you have approved your proof you will not be able to cancel your order. If you have purchased our artwork service and we have already started your artwork when you wish to cancel, you will be charged for the artwork but not the print.

Will you send me a proof before printing?

Yes, we will email you a free PDF proof to approve after your order is placed.

Can I make changes to my proof?

If you have supplied your own artwork then you will need to resubmit your amended artwork. However, if you have purchased our artwork service with your print order then we can make the changes you require.

If I make changes do I need to approve another proof?

Yes, no matter how minor the changes may be, approval of the amended proof is required.

Who is responsible for making sure my artwork is correct?

It is your responsibility to ensure that artwork supplied is correct, this also applies when using our design services. We cannot stress enough the importance of checking your proof thoroughly, any errors or omissions not spotted once the artwork has been approved will be solely your responsibility.

If you have any further questions, please contact us on:
0113 253 1586 or email design@futureprintleeds.co.uk

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